If something about a service conversation or completed job falls short, raise the concern promptly by phone. Give the service address, date, contact number, and a clear description of what happened.
Review process
The business should acknowledge the concern, check the available job details, and explain the next step. Complex matters may require photos, receipts, or a site review.
Safety or property damage
Report urgent safety concerns immediately. Preserve relevant photos and documents. This policy does not replace rights available under applicable law.